FR EN

PROFESSIONAL EXPERIENCE

FRONT OFFICE MANAGER Feb. 2023 – Apr. 2024
Centre de Qualification Professionnelle, Brussels
  • Team management
  • Planning
  • Recruitment
  • Training
  • Organization of in-person and online events
TRAINING ADVISOR 2021 – 2023
Centre de Qualification Professionnelle, Brussels
  • Call / email / in-person customer service
  • Organization of in-person and online events
  • Account Manager
CUSTOMER ADVISOR 2013 – 2016
Arvato Service France, Lens
  • Call management
  • Sales, claims, customer loyalty
  • Internal support
  • Internal CRM and software

EDUCATION

IT SUPPORT AND NETWORK TECHNICIAN TRAINING 2025
CEFAID Forest, Brussels
BACHELOR'S DEGREE IN PSYCHOLOGY 2016 – 2020
University of Rennes 2, Rennes

People often describe me as positive and motivated; I see myself as thoughtful, reliable, and mature. Passionate about martial arts, I have been practicing Kung Fu for over ten years, a discipline that has taught me discipline, perseverance, and team spirit.

After several years leading a team of six sales advisors in a training center, I decided to shift my career toward a field that has more meaning to me: IT, and more specifically, computer networking.

My training at CEFAID taught me how to install and configure systems (Linux Debian/Ubuntu, Windows Server), set up network services (DHCP, DNS, FTP, Samba, Apache), deploy routers and firewalls, and secure communications. I also studied cabling, virtualization with VMware, and the management of client and server environments.

My 5-week internship at Computile consolidated this expertise through hands-on assignments: administering endpoint security solutions (ESET Protect Cloud), optimizing an RMM console (Action1), managing Microsoft 365 environments (Entra ID, CIPP), and providing L1/L2 user support including workstation deployments and migrations.

In parallel, I'm pursuing courses on the Cisco Networking Academy to earn Credly badges. On my personal VPS — which hosts this CV — I develop various servers, including a mail server and a VPN.

At 32 years old, I'm looking for a rewarding first professional experience in the IT sector, with the goal of building a long-term career. Interested in network architecture and cybersecurity, I wish to grow within a company that values collaboration, mutual support, and discipline — values that drive me to give my very best.