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PROFESSIONAL EXPERIENCE

FRONT OFFICE MANAGER Feb. 2023 – Apr. 2024
Centre de Qualification Professionnelle, Brussels
  • Team management
  • Planning
  • Recruitment
  • Training
  • Organization of in-person and online events
TRAINING ADVISOR 2021 – 2023
Centre de Qualification Professionnelle, Brussels
  • Call / email / in-person customer service
  • Organization of in-person and online events
  • Account Manager
CUSTOMER ADVISOR 2013 – 2016
Arvato Service France, Lens
  • Call management
  • Sales, claims, customer loyalty
  • Internal support
  • Internal CRM and software

EDUCATION

IT Support and Network Technician Training 2025
CEFAID Forest, Brussels
BACHELOR’S DEGREE IN PSYCHOLOGY 2016 – 2020
University of Rennes 2, Rennes

People often describe me as positive and motivated; I see myself as thoughtful, reliable, and mature. Passionate about martial arts, I have been practicing Kung Fu for over ten years, a discipline that has taught me discipline, perseverance, and team spirit.

After several years leading a team of six sales advisors in a training center, I decided to shift my career toward a field that has more meaning to me: IT, and more specifically, computer networking.

During my training, I learned how to install and configure systems (Linux Debian/Ubuntu, Windows Server), set up network services (DHCP, DNS, FTP, Samba, Apache), and deploy routers, firewalls, and secure communications. I also studied cabling, virtualization with VMware, and the management of client and server environments.

In parallel, I’m pursuing courses on the Cisco Networking Academy to earn credly certifications. On my personal VPS — which hosts this CV — I develop various servers, including a mail server and a VPN.

At 32 years old, I’m looking for a first professional experience in the IT sector, with the goal of building a long-term career. Interested in network architecture and cybersecurity, I wish to grow within a company that values collaboration, mutual support, and discipline — values that drive me to give my very best.